Privacy Policy

This Privacy Policy explains how Pure Jiu Jitsu Durban (“Pure Jiu Jitsu Durban”, “we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit or use www.purejiujitsudurban.co.za (“the Website”), or otherwise interact with us. This Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using the Website, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with this Policy, please do not use the Website.

1. Information We Collect

1.1 We may collect the following categories of personal information about you:

  • Contact details, such as your name, email address, telephone number and physical/delivery address;
  • Account information, such as your username and password;
  • Order and transaction information, such as products purchased, order history and payment confirmation details;
  • Payment information processed on our behalf by our third-party payment provider, PayFast (we do not store your full card details);
  • Correspondence, such as any messages, queries or complaints you send us;
  • Technical information, such as your IP address, browser type, device information and browsing behaviour on the Website, collected via cookies and similar technologies.

1.2 We collect this information directly from you when you register, place an order, subscribe to communications, or otherwise interact with the Website, as well as automatically through your use of the Website.

2. How We Use Your Information

2.1 We use your personal information for purposes including to:

  • process and fulfil your orders, including arranging delivery;
  • create and manage your user account;
  • process payments and prevent fraud;
  • communicate with you about your orders, account or queries;
  • send you marketing communications, where you have consented to receive these, and to allow you to opt out at any time;
  • improve and maintain the Website, including analysing usage to improve functionality and user experience;
  • comply with our legal and regulatory obligations; and
  • protect the security of the Website and prevent unauthorised access or unlawful activity.

2.2 We will only process your personal information where we have a lawful basis to do so, including where you have consented, where processing is necessary to perform a contract with you, or where we have a legitimate business interest that is not overridden by your rights.

3. Sharing of Information

3.1 We do not sell your personal information. We may share your personal information with:

  • PayFast, our payment gateway provider, in order to process payments;
  • courier and delivery service providers, in order to deliver your order;
  • service providers who assist us with hosting, IT support, marketing or other operational functions, subject to appropriate confidentiality obligations;
  • professional advisors, such as auditors or legal counsel, where reasonably necessary; and
  • law enforcement or regulatory authorities, where required by law or to protect our rights or the rights of others.

3.2 Any third party that processes personal information on our behalf is required to do so only in accordance with our instructions and to apply appropriate security measures.

4. Cookies

4.1 The Website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how the Website is used.

4.2 You can disable cookies through your browser settings, but doing so may affect the functionality of the Website.

5. Data Security

5.1 We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure, including the use of encryption for payment transactions.

5.2 While we take reasonable steps to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

6.1 We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

6.2 Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

7. Your Rights

7.1 Subject to POPIA, you have the right to:

  • request access to the personal information we hold about you;
  • request that we correct or update any inaccurate or incomplete personal information;
  • request that we delete personal information we hold about you, subject to any legal obligation we may have to retain it;
  • object to the processing of your personal information, including for direct marketing purposes;
  • withdraw any consent you have previously given, without affecting the lawfulness of processing before withdrawal; and
  • lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

7.2 To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

8.1 Where you have consented to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in any email we send you, or by contacting us directly.

9. Children’s Information

9.1 The Website is not intended for use by children under the age of eighteen (18) without the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information directly from children without such consent.

10. Links to Other Websites

10.1 The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

11.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you of material changes. We encourage you to review this Policy periodically.

12. Contact Us

12.1 If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us. Our head office is located at 34 Herwood Drive, Umhlanga, KZN, 4320.

12.2 You may also contact the Information Regulator of South Africa if you have unresolved concerns about how your personal information has been processed.